ABOUT US
What is Maison Brodery®?
Maison Brodery® is a French creative studio specializing in hand-embroidered, custom-crafted jerseys.
Each piece is made individually, with premium-grade stitching for a unique finish.
Are your embroidered jerseys handmade?
Yes. Every jersey is custom-embroidered by hand using a sewing machine, making each product unique.
SHIPPING
Do you offer worldwide shipping?
Yes, we ship all over the world! Plus, we offer free shipping everywhere
Any regional restrictions will appear at checkout.
Please check our Shipping Policy page for further info.
How long will it take to get my order?
- Standard Delivery: 10–16 business days
- Express Delivery: 6–10 business days
(Processing time: 1–3 business days)
Delivery times may vary due to customs, local carriers, or holidays.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Where is my order?
Every time we ship an order you receive an email with the tracking number and link.
You can look for it and check the status of the shipment here.
If It's not moving or has an unusual status, please contact maisonbrodery@gmail.com and we will be happy to help you.
ORDERS
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Shop Pay, Bizum, Apple Pay, Google Pay, Paypal and some other local payment systems.
Can I cancel an order?
When you place an order, our warehouse gets notified and starts the picking process.
We are able to accept cancellations.
If you have bought by accident, please go to our Returns & Exchanges Page and follow the steps.
Why didn't I receive my order confirmation email?
When you place an order our system always sends a confirmation email. Make sure to check your spam/promotions inbox.
RETURNS & REFUND
What is our return policy?
We accept returns within 14 business days after delivery.
The jersey must be new, unworn, unwashed, with the embroidery untouched, all tags attached, and in the original packaging.
Used or altered items are not eligible.
What if I received a defective or incorrect item?
Contact us within 48 hours with clear photos.
If confirmed, we provide a free prepaid return label and send a replacement or refund.
Who pays the return shipping cost?
– Maison Brodery® pays if the item is defective, damaged, or incorrect.
– Customer pays for size errors, change of mind, or any non-defect reason.
How do I request a return?
Email maisonbrodery@gmail.com with:
– Full name
– Order number
– Reason for return
– Photos (if defective/damaged)
You’ll receive:
A Return Authorization Number (RAN) + full instructions.
Where do I send my return?
Only after approval, send to:
Maison Brodery®
49 Rue Lamartine, 78000 Versailles, France
Unauthorized returns are not processed.
Do you offer exchanges?
No.
For a new size/model:
- Return your item
- Place a new order
This ensures faster stock handling.
Do you accept international returns?
Yes.
Return shipping costs vary by country.
Customs duties and taxes are non-refundable.
How long does it take to get my refund?
Once we receive and inspect the item, refunds are processed within 7 business days.
Your bank may need up to 5 extra days to update your balance.
